A web-based SaaS application to improve the efficiency and sustainability of the home-delivery/courier sector impacted by COVID-19

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Title
A web-based SaaS application to improve the efficiency and sustainability of the home-delivery/courier sector impacted by COVID-19
CoPED ID
7ed3cf3b-c7e5-48ab-bd6e-8d7a6ebb9f4f
Status
Closed
Funders
Innovate UK
Innovate UK
Value
£288,026
Start Date
Sept. 30, 2020
End Date
June 29, 2021
Description

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This project is for a web-based SaaS application to improve the efficiency of the home-delivery/courier services to handle the highly unpredictable and fluctuating delivery quantities seen in the current COVID-19 situation. Optrak has identified a viable strategy to deliver a unified depot-level planning system that can:

* Cope with highly varying demand through efficient utilisation of casual/part-time workers
* Derive maximum benefit from driver local knowledge
* Automatically level work between drivers
* Take into account different productivity of drivers depending on knowledge or other work rate factors
* Enable part-time working for drivers who want shorter shifts (e.g. to match school hours).
* Use analytics derived from proof-of-delivery data to automatically self-tune to cope with different driver performance and geographical factors (e.g. deliveries to blocks of flats).

Utilising this lightweight web tool, home delivery services would be able to upload orders, assets and customers and download routed trips that adapt their current fixed area plans to handle highly volatile order levels and patterns, as well as incorporate new staff, whilst improving the overall efficiency of their routes by as much as 20% - reducing carbon emissions and improving fleet resource utility.

Tom Pigden PM_PER
Tom Pigden PM_PER

Subjects by relevance
  1. Enterprises
  2. Development (active)
  3. Leadership (activity)
  4. Efficiency (properties)
  5. Organisations (systems)
  6. Services
  7. Self-evaluation
  8. Staff
  9. Customer orientation
  10. Competitive strength

Extracted key phrases
  1. Home delivery service
  2. Lightweight web tool
  3. Delivery quantity
  4. Delivery datum
  5. SaaS application
  6. Different driver performance
  7. Driver local knowledge
  8. Overall efficiency
  9. Volatile order level
  10. Level planning system
  11. Courier service
  12. Current covid-19 situation
  13. Work rate factor
  14. Courier sector
  15. Viable strategy

Related Pages

UKRI project entry

UK Project Locations